Return and refund policy

📦 Return & Exchange Policy

🕒 7-Day Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition as received: unworn/unused, with tags, and in original packaging.

  • You must have the receipt or proof of purchase.

  • An unboxing video is required to process any return for damages or wrong items.

To start a return, contact us at 📧 khaatmart@gmail.com.
Returns must be sent to the following address:
📍 [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you:

  • A return shipping label

  • Instructions on how and where to send the package

⚠️ Items sent without return approval will not be accepted.

🛠️ Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective, damaged, or

  • You received the wrong item

We’ll work quickly to resolve it.

🚫 Exceptions / Non-returnable Items

We do not accept returns for:

  • Perishable goods (food, plants, etc.)

  • Personalized/custom products

  • Personal care items (like beauty products)

  • Hazardous materials or flammable items

  • Gift cards or discounted/sale items

If unsure, feel free to contact us.

🔁 Exchange Policy

Exchanges are available only for size or color issues and if stock is available.

  • Please notify us within 48 hours of receiving your item.

  • Provide an unboxing video as proof.

  • Customer is responsible for shipping charges (both ways) for exchange requests.

The fastest way to get your desired product is to return the item and place a new order once accepted.

🇪🇺 EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

Conditions:

  • Item must be in original, unused condition with tags.

  • Receipt or proof of purchase is required.

💰 Refunds

Once we receive and inspect your return, you’ll be notified of approval or rejection.

  • If approved, a refund will be issued to your original payment method within 10 business days.

  • Your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since approval, contact us at 📧 khaatmart@gmail.com.